Withdrawal and refunds

You have fourteen days from payment to withdraw, without giving a reason or paying a penalty. This is the period provided by law (French Consumer Code, article L221-18).

We do not make you waive this right in exchange for immediate access to the service. The law would allow it, and that is what the checkbox you see everywhere before paying does. We prefer to leave you both the right and the access.

Beyond the fourteen legal days, Kandiq adds a commercial guarantee: if the service was not useful to you, write to us within 30 days of payment and you will be refunded. We do not ask for proof and we do not try to keep you.

• Write to hello@kandiq.ai from your account's email address, with the word "refund". No form, no call, no exit survey.
• The refund is issued within fourteen days at most, to the payment method used for the purchase.
• To stop the renewal without requesting a refund, the Cancel button on the Account screen is enough. The period already paid for stays open until it ends.

• A subscription period already elapsed at the time of the request, beyond the periods above.
• An account suspended for a serious breach of the terms and conditions, except for the unused portion, which is still refunded pro rata.

Generated headshots, although they have a real production cost, are no exception: they are part of the subscription and follow the same rules.

A refund does not take away any of your documents. Your CVs, cover letters and reports remain accessible and exportable from the Account screen, whatever the outcome of your request.