Alicia Romero
Front desk and patient registration, entry-level
alicia.romero@example.com · (520) 555-0118 · Tucson, AZ
Summary
Organized and calm with the public, with a Medical Office Administration certificate (2026) and 18 months as the front desk volunteer of a community center. Two years managing appointments, medications and insurance paperwork as a family caregiver. Looking for a first full-time role in patient registration or front desk, available immediately.
Experience
Front Desk Volunteer
Mar 2025 - Present
Saguaro Heights Community Center · Tucson, AZ · Volunteer, 10 hours a week
- Greet about 60 visitors a day, answer the phone and direct calls to 5 program coordinators.
- Register families for after-school and senior programs in the center's online system.
- Set up a shared calendar for room bookings that ended double bookings for the 3 meeting rooms.
Family Caregiver
Jun 2023 - May 2025
Full-time care for a family member · Tucson, AZ · Unpaid
- Scheduled and attended medical appointments with 4 specialists, and kept a weekly medication chart.
- Handled insurance and pharmacy calls and kept records organized in a binder and a spreadsheet.
Class Project: Clinic Check-In Redesign
Feb 2026 - Apr 2026
Desert Valley Community College · Tucson, AZ · Certificate coursework
- With 3 classmates, mapped the patient check-in steps of a mock clinic and cut them from 9 to 6; presented to the program faculty.
Education
Certificate in Medical Office Administration (medical terminology, scheduling, billing basics, HIPAA)
Aug 2025 - May 2026
Desert Valley Community College · Tucson, AZ
High School Diploma
Aug 2019 - May 2023
Canyon Ridge High School · Tucson, AZ
Skills
- Appointment scheduling
- Phone and front desk etiquette
- Data entry, 55 words per minute
- Microsoft Excel and Word
- Insurance and records paperwork
- Bilingual customer service (English and Spanish)
Languages
- English native speaker
- Spanish C1 · bilingual
Interests
Hiking · Community garden volunteer


