My Perfect CV cancel subscription guide: steps, refunds and price

MyPerfectCV (myperfectcv.co.uk) is the UK site of an American CV builder. Its terms of use set up a contract between you and BOLD LLC, registered in Guaynabo, Puerto Rico, with Auxiliant S.à.r.l., in Luxembourg, as a possible merchant of record. Both companies are listed on the contact page.

BOLD also runs LiveCareer, Zety, MyPerfectResume and Resume Now: we found BOLD LLC named in the terms of each site on 31 October 2026. The terms are almost identical from one brand to the next. If a payment looks unfamiliar, check whether you tried a sister site; our LiveCareer review covers the closest one in the UK.

1. Log in to myperfectcv.co.uk with the email address you paid with.
2. Go to My accounts, then My settings: the terms call it the "online cancellation page".
3. Cancel the subscription and go through every screen to the end. A discount or a pause isn't a cancellation.
4. Wait for the confirmation email. The terms say the provider sends "a cancellation reference" for every request. If it isn't there, look in your spam or junk folder, as the FAQ suggests.
5. No reference after a few hours? Treat the cancellation as unconfirmed and contact customer service.

The contact page calls the phone "the easiest way" to cancel. The details, as listed on 31 October 2026:

• Phone (UK): 0808 189 0676, Monday to Sunday, 09:00 to 21:00.
• Email: customerservice@myperfectcv.co.uk, or support@bold.com as given in the terms.
• Contact form: the team says it replies within 2 business days.

Paid through the mobile app? An app store subscription is usually managed in the store itself: check your Google Play or App Store subscriptions as well as your MyPerfectCV account.

Writing a CV is free; downloading a designed one isn't. The free plan includes the CV and cover letter builder, unlimited downloads in TXT format and a Bold.pro online profile. PDF and Word downloads, the CV Check scan and one professional CV review per account come with Premium.

A TXT file is plain text with no layout. It's fine for pasting into an online application form, not for attaching to an email to a recruiter. Answering a review on Google Play in July 2026, the developer put it this way: "We allow free testing of our tools, charging for downloads to maintain the site."

The pricing page says the trial is "automatically renewed". In its replies on Google Play, the developer describes the same thing as a 14-day trial that "auto-renews to monthly access unless canceled", and says it discloses this "before, during, and after purchase, including in the welcome email". The website price is charged every 4 weeks, not every calendar month. Prices in the app can differ: check the amount on the payment screen you actually see.

• 14 days to withdraw. The terms give consumers a right to withdraw "without stating a reason" within fourteen days of the contract, and say it "does not require you to incur any costs".
• After that, the terms say the provider "does not guarantee refunds other than those legally required". Ask anyway, in writing, quoting your cancellation reference and the date you first tried to cancel.
• Find the payment: the contact page lists MYPERFECTCV.CO.UK, BLD\MYPERFECTCV.CO.UK and PayPal \MPCVUK.
• If payments continue after you cancelled, contact your bank or card provider with your cancellation reference and ask about disputing the payment.

The rules are tightening. A new subscription contracts regime under the Digital Markets, Competition and Consumers Act 2024 is due to come into force in January 2027, according to the Competition and Markets Authority. GOV.UK says it will give consumers reminders, a 14-day period to cancel after a trial auto-renews, and an exit generally as easy as signing up, including online cancellation if you signed up online.

• A step-by-step builder with expert-written content tailored to your job and industry, handy if you haven't written a CV for years.
• A large template library: the pricing page claims over 40 templates and 700 designs.
• One professional CV review per account in Premium, and a feedback tool to share your CV with people you trust.
• A phone line open seven days a week, from 09:00 to 21:00. Kandiq has no phone support: it answers by email.
• An annual plan at £4.95 a month, lower per month than Kandiq's monthly price. Kandiq has no annual plan.

The reviews ranking for this search are on Trustpilot, Google Play and Reddit. We couldn't load the Trustpilot pages on 31 October 2026, so we don't quote a rating. On Google Play, the recent critical reviews we read concern the payment step and the renewal price, not the builder itself.

To read MyPerfectCV reviews usefully, start with the lowest-rated ones, search for "trial", "renew" and "refund", and check the date: a review from several years ago describes an older offer.

Kandiq is an AI CV builder published in France by EPIC AI. It also starts with a low-cost week: £2.99, then £18.99 a month after 7 days unless you cancel. Both amounts and the renewal date are shown next to the button before you pay, and an email reminds you 3 days before the first monthly payment.

To be fair, Kandiq doesn't give a free PDF either, and its £2.99 week also becomes a subscription unless you cancel. The difference is that you see the finished CV before paying, you're billed monthly rather than every 4 weeks, and you can ask for a refund within 30 days. If you know your search will take a while, 3 months cost £29.97 with no trial week. Both plans are on the pricing page. The details are on our refunds page.

• MyPerfectCV if you want a guided first CV, need a single download and will cancel before day 14, or if you'll edit CVs all year and the annual plan suits you.
• Kandiq if you're applying to several jobs and want each CV tailored to the advert, checked with the AI CV checker before it reaches an applicant tracking system, with cover letters and interview practice in the same plan.